Return / Refund Policy

Embird Software by BALARAD, s.r.o.

If you are not satisfied with purchased Embird, we provide a 30 day money-back guarantee on Embird program and its plug-ins.

1. How to initiate a refund

To initiate refund procedure please contact our support within 30 days from your purchase at e m b i r d @ e m b i r d . n e t. Support person will help you to deactivate your purchased Embird software.

2. Return of purchased item

Embird software is a digital product. If refund is requested for a digital product, there is no physical purchased item to be returned. Therefore, we ask customer to deactivate purchased copy of Embird software instead.

3. Timelines

Refund is issued within 10 business days after successful deactivation of your purchased Embird software programs. Deactivation usually takes 2 or 3 business days.

4. Method of refund

Refund is performed in the same form as payment used, i.e. PayPal, credit or debit card transaction.

5. Product condition

Your purchase of Embird software is a digital product and it is deemed used after activation. This fact does not affect the refund sum.

6. Charges

Customers from European Union only: Value Added Tax (VAT) is charged on purchases from European Union countries.